Free Psychological Support for Citizens of Ukraine in Austria

Persons experiencing stress anxiety or in need of support can receive free psychological assistance in Ukrainian and Russian within Austria.

Online and Telephone Support

• Hotline “How Are You?” initiative of Olena Zelenska
  Phone +43 800 017 967
  Free psychological support in Ukrainian and Russian.
• Europe Direct
  Phone 00 800 6 7 8 9 10 11
  Contact and information
  Free information support in 24 languages. They can refer callers to appropriate support services.
• Austrian Integration Fund ÖIF
  https://www.integrationsfonds.at/ukraine/ua/
  WhatsApp +43 1 715 10 51-120
  Viber +43 676 84 39 60 108
  Opening hours Mon–Fri 09:00–12:00
  Provides information regarding psychological and social support.
• Online consultations and chatbots
  https://start.wien.gv.at/ukraine
  https://psyhelp.at
  These platforms allow users to receive online consultations and referrals to psychotherapists.

Regional Psychosocial Services

Vienna

• Hemayat project “NEDA Ukraine” – psychosocial support for displaced persons
  https://www.hemayat.org  
• ACV Counseling Center
  Address Austria Center Vienna Bruno-Kreisky-Platz 1 1220 Vienna

Styria Graz

• Zebra – psychosocial and crisis support
  https://zebra.or.at

Throughout Austria

• • Diakonie AMIKE telephone service
    https://diakonie.at/unsere-angebote-und-einrichtungen/amike
    Phone +43 1 343 0101 4
    Intercultural psychological support for refugees and migrants. The hotline provides counseling and support anonymously free of charge and in the caller’s native language.

• Caritas Austria
  https://www.caritas.at 

Provides counseling social support and psychological assistance to refugees in various federal provinces of Austria in Ukrainian and Russian through regional offices.

• psyhelp.at Platform

https://psyhelp.at 

Allows users to find a psychotherapist for online consultations. Search is available by language specialization and format of assistance.

Conditions for Using the Services

• Services are available for citizens of Ukraine with temporary protection status.
• Assistance is provided in crisis situations in cases of stress, family difficulties or when consultation with a specialist is needed.
• To receive support it is sufficient to call the hotline or register on an online platform.

Emergency Situations

In case of immediate danger to yourself or others call immediately:

• Ambulance 144
• Police 133

Useful Links

• Europe Direct — https://european-union.europa.eu/contact-eu_en
• Austrian Integration Fund ÖIF — https://www.integrationsfonds.at
• Diakonie Austria AMIKE — https://diakonie.at
• Caritas Austria — https://www.caritas.at
• Hemayat — https://www.hemayat.org
• Zebra — https://zebra.or.at
• StartWien — https://start.wien.gv.at
• psyhelp.at — https://psyhelp.at