Basic Support in Austria (Grundversorgung)
Persons granted temporary protection who do not have sufficient financial resources or housing may apply for basic support (Grundversorgung, GVS).
Basic support is a state form of assistance and is granted following an assessment of need (Hilfsbedürftigkeitsprüfung). During this assessment, existing income, assets, and the actual need for support are evaluated.
A mandatory requirement for submitting an application is prior registration with the police.
Official information:
https://www.bfa.gv.at
What Basic Support May Include
Within the framework of the program, the following may be provided:
- Organized accommodation or support for private housing
- Financial assistance to cover living expenses
- Health insurance coverage
- Social support services
The decision to grant assistance is made by the competent authority of the respective federal province.
Application Procedure
The application must be submitted in the federal province where the person is registered as residing.
Depending on the federal province, the application may be submitted:
- Directly to the provincial authority
- Through authorized organizations (Caritas, Diakonie, Volkshilfe, etc.)
- In person during office hours or by email
Contacts by Federal Province
Burgenland
Email: post.a6-asyl@bgld.gv.at
Phone: 02682 600-0
Organized accommodation:
Email: mobeb@diakonie.at
Information:
https://www.burgenland.at
Carinthia
Email: abt13.flw@ktn.gv.at
Phone: +43 50 536 33007
Address: Hasnerstraße 8
9020 Klagenfurt am Wörthersee
Office hours: Monday–Friday, 08:00–12:00
Lower Austria
Email: post.ivw2fluechtlingshilfe@noel.gv.at
Phone: 02742 9005-15000
Applications for private basic support must be submitted through the Bezirkshauptmannschaft (District Authority) or the municipality of residence.
Applications for admission to the basic support system with placement in organized accommodation must be submitted to:
Amt der NÖ Landesregierung
Department of Citizenship and Elections
Landhausplatz 1, 7A
3109 St. Pölten
Office hours: Monday, Wednesday, Thursday, 08:00–10:00
Phone: 02742/9005/15672
Information:
https://www.noe.gv.at
Upper Austria
Email: gvs.so.post@ooe.gv.at
Phone: +43 732 7720-15249
Caritas
Steingasse 25, 4220 Linz
Phone: +43 732 7610-2361
Email: information@caritas-ooe.at
Office hours: Monday, Tuesday, Thursday, 08:30–11:30
Volkshilfe Flüchtlings- und MigrantInnenbetreuung GmbH
Stockhofstraße 40, 4020 Linz
Phone: +43 732 603099-0
Email: fluechtlingsbetreuung@volkshilfe-ooe.at
Office hours: Monday–Friday, 08:30–12:00
Applications for placement in organized accommodation must be submitted directly to the Province of Upper Austria:
Bahnhofplatz 1, 4020 Linz
Phone: +43 732 7720 16200
Email: nachbarschaftshilfe@ooe.gv.at
Salzburg
Email: grundversorgung@salzburg.gv.at
Phone: +43 662 8042-5602
Applications (for private basic support or organized accommodation) may be submitted to:
Caritas Clearing Office
Bergerbräuhofstraße 27
5020 Salzburg
Phone: +43 676 848210262
Office hours: Monday–Friday, 08:30–13:00
Styria
Email: grundversorgung@stmk.gv.at
Phone: +43 316 877-5458
Applications for basic support must be submitted exclusively in person through Caritas.
Caritas Graz
Mariengasse 24
8020 Graz
Email: erstkontakt@caritas-steiermark.at
Phone: +43 316 8015-300
Office hours: Monday, Wednesday, Friday, 08:30–15:00
Tyrol
Email: soziales@tirol.gv.at
Email: office@tsd.gv.at
Phone: +43 512 508 2592
Applications for placement in organized accommodation may be submitted to:
Email: auskunft.ukraine@tsd.gv.at
Or in person during office hours (Ukraine Department) at:
Trientlgasse 6, 6020 Innsbruck
Applications for private basic support must be submitted directly to the Province of Tyrol, Department of Social Affairs:
Email: soziales@tirol.gv.at
Information:
https://www.tsd.gv.at
Vorarlberg
Email: grundversorgung@vorarlberg.at
Phone: +43 5574 511 24105
Caritas
Email: flh.journaldienst@caritas.at
Phone: +43 5522 200-1771
Vienna
FSW – Basic Support Center
Email: bzgvs@fsw.at
Appointment booking: https://gvs-termin.fsw.at
Caritas Asylum Center
Inzersdorfer Straße 127
1100 Vienna
Email: asylzentrum@caritas-wien.at
Phone: 01 42788-001
Office hours:
Monday–Thursday, 08:00–15:00
Friday, 08:00–13:00
and by prior appointment
As of the date of publication, newly arrived persons from Ukraine cannot apply for organized accommodation in Vienna, except in cases where places are available or if the person is already within the basic support system.
Attention: Information may change depending on decisions of the federal provinces and the availability of accommodation places. It is recommended to verify the current application conditions directly with the competent provincial authority in advance.
Federal Assistance Portals by Province
- Upper Austria – https://ukraine.ooe.gv.at/index_DEU_HTML.htm#content-185
- Vienna (FSW) – https://www.fluechtlinge.wien/grundversorgung
- Lower Austria – https://www.noe.gv.at/noe/SozialeDienste-Beratung/Informationen_fuer_Fluechtlinge_aus_der_Ukraine.html#heading_Grundversorgung
- Burgenland – https://www.burgenland.at
- Carinthia – https://ukraine-info.ktn.gv.at/registrierung-vertriebene
- Styria – https://www.steiermark-hilft.at/faqs/
- Salzburg – https://www.salzburg.gv.at/themen/gesellschaft/ukrainehilfe/ukraine-ankunftundwohnen
- Tyrol – https://www.tsd.gv.at/informationen-fuer-anspruchsberechtigte/#deukrainisch
- Vorarlberg – https://vorarlberg.at/-/ukraine-mehrsprachig
Federal Authorities and Online Services
- Federal Office for Immigration and Asylum (BFA) – https://www.bfa.gv.at
- Federal Agency for Reception and Support Services (BBU) – https://www.bbu.gv.at/ukraine-info-faq-ukrainian
- Online police appointment booking (for registration of temporary residence and issuance of a displaced person ID) – https://citizen.bmi.gv.at
- Coordination Office of the Federal Ministry of the Interior for Ukraine – ukrainehilfe@bmi.gv.at
